PBX vs. VoIP: Which Phone System is Best for Your Business?

There are numerous options to consider when deciding on the phone system for small businesses. It’s an effective way of communicating quickly and efficiently with your customers! Here are some of the aspects to consider in deciding which system will work best for your business.

What is VoIP:

Also known as Voice over Internet Protocol, VoIP systems are cloud-based with no need for traditional telephone hardware. VoIP is now a preferred choice for small businesses as more users to their network as they grow. Instead of traditional telephone platforms, VoIP can be utilized to make and receive calls with devices (telephones, apps on mobile phones or desktop PC’s) connected via the Internet.

What is PBX:

PBX, also known as Private Branch Exchange systems, are hardware systems and allow for management of extensions and calls within an office. Although they’re generally viewed as analogue options, PBX systems have evolved to incorporate digital technology. Therefore, it’s simple to switch between analogue phones and the digital version of the network. In addition, these are hardwired systems, so they’re ideal for offices that must be in constant contact via phone.

What are some elements to consider when deciding between VoIP and PBX?  

Although each PBX and VoIP solution provides the same features that you require from a business telephone solution, there are significant distinctions in maintenance needs, upfront costs, and the technical knowledge required.

We’ll give you an extensive analysis of the PBX and. VoIP with a focus on costs, technology challenges, sustenance, a benefits analysis and much more to help you determine the best option for your company. VoIP phone system for small business

PBX vs VoIP: Major differences

1 Initial Investment

Installation of an on-site PBX is a costly undertaking that will require an investment upfront. It is a requirement that requires an ongoing power supply, expensive routers, gateways, configuration software, and other essential equipment like headsets and phones – the set-up cost could be several thousand pounds. However, with VoIP, companies only need to purchase VoIP phones. Additionally, by using USB headsets, businesses can further reduce the initial cost of their VoIP hardware.

2. Customization Options

PBX systems are customizable; however this often requires the services of a maintenance engineer that is an expert in the configuration of that particular PBX. A business then needs the services of a full time engineer that is trained to maintain the PBX, or a services contract so that an on-call engineer can be engaged whenever a maintenance situation arises.

With cloud based VoIP system, the system can be easily managed with no hardware changes. In addition, agents can manage all the necessary parameters via their dashboard online. All is accomplished with just a click, from managing administration views to managing phone queues to managing the call.

3. Team Mobility

On-premise PBX systems require an internal data network to connect their phone systems. It is not possible to use any phone or device outside the office. This might hinder the agents’ productivity since they will be forced to work from the office, with no remote working capacity. 

4. Quality of the call

In the case of PBX, the quality of the calls depends on the hardware routers and the phones. In addition, the calls go through landlines, so it is crucial to ensure that the phone system is configured to handle high-quality calls.

The sound quality is a concern for VoIP systems heavily depends on a strong internet connection. The introduction of fibre optic cables and high speed broadband has resolved issues with call quality.

5. Size Limitations

The traditional Traditional PBX systems limit the overall amount of phone numbers and lines. If you want to add more lines, the server space and hardware must be increased, increasing the business cost. Furthermore, calls can only go via direct devices within the system, thereby limiting call options.

When using VoIP, the bandwidth limit is only the number of users and numbers. As a result, the addition and removal of agents can be accomplished with ease, and the cost of the bill can be adjusted in line. Businesses can also use a variety of regional and global numbers using this same platform.

Small Business Phone System Solutions from The VoIP ShopAre you interested in knowing more about how we can improve your company’s performance? The VoIP Shop will meet all of your communication requirements, whether you require assistance with your Phone systems for small business or you wish to simplify your existing office phone system. We’ve been serving the UK for more than 12 years and provide the unparalleled customer service. We have the experience and equipment to meet all your data and phone service requirements. For more details, contact us online or contact us at +44 330 1241818.

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